Service Manager

Service Manager

Our company has an outstanding opportunity for a results-focused, highly driven and experienced Service Manager.  The Service Manager directs and coordinates activities concerned with service and repair of client vehicles, acquisition of automotive equipment and operation and maintenance of automotive repair facilities.

Job Responsibilities

• Completes a daily 'one-on-one' with each ASM to stay abreast of potential service issues and status of clients
• Coordinates automotive repair and maintenance services to obtain maximum utilization of technicians, automotive equipment and parts resources to prevent operational delays in other departments
• Trains service members in the skills necessary in performance of their duties
• Works with Service Director to set sales and gross objectives
• Recruits, interviews, and trains new service members in cooperation with HR
• Provides material necessary to sell service
• Maintains daily sales and production records as prescribed by dealership management
• Reviews and evaluates the sales performance of service sales members, ensuring that proper sales techniques are used
• Determines and staff technical teams relative to production requirements, ensuring expertise of members to be adequate
• Remains current on product changes and new products
• Maintains the Service Department within the financial parameters set by management
• Assures the proper repair order flow for maximum productivity
• Monitors and controls all warranty activity and assures compliance with warranty policies and procedures
• Maintains strict adherence to dealership policy on client vehicle care and operation
• Administrates payroll for the service members in cooperation with payroll, securing approval from the Service Director and the General Manager of the dealership
• Enforces OSHA requirements, procedures, and regulations
• Conducts performance evaluations
• Participates in operational planning
• Maintains the facility and equipment, providing for repairs and maintenance where necessary
• Conducts weekly department meetings Attends weekly manager meetings

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to 4 years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.