Bilingual Business Development Center (BDC) Representative

Bilingual Business Development Center (BDC) Representative

Location:

South Houston, TX – Automotive Dealership

Compensation:

Salary + Commission
Competitive base salary with performance-based commission opportunities.

Job Summary:

We are seeking a motivated and bilingual (English/Spanish) BDC Representative to join our dynamic team at a leading automotive dealership in South Houston. The ideal candidate will be responsible for managing customer inquiries, scheduling appointments, and driving dealership growth through effective communication and lead management.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule sales and service appointments and confirm customer details.
• Maintain accurate records in the CRM system and ensure timely follow-up.
• Provide basic information about vehicles, financing options, and dealership services.
• Collaborate with the sales and service teams to ensure smooth customer experiences.
• Meet or exceed appointment-setting and lead conversion goals.

Required Skills & Qualifications:

• Bilingual (English/Spanish) – required.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to build rapport.
• Proficiency in Dealer Center and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Sales aptitude and understanding of automotive terminology.

Preferred Qualifications:

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or related field preferred.
• Experience: Previous experience in customer service, call center, or automotive sales is a plus.

Benefits:

• Competitive salary + commission structure.
• Opportunities for career growth and advancement.